FREQUENTLY ASKED QUESTIONS
No GPS company in the world can ensure 100% accuracy of device location in some conditions. These conditions are if vehicle is parked in a garage, underground parking or there are lots of high raised buildings in an area where GPS Signal fluctuates. Device location might not show the exact position. But if while the vehicle is running and location is not showing perfectly you can contact out hotline for a solution
As our service is dependent on the mobile operators sometimes you might find device offline for sometime which is totally out of our control. But if the device is offline for over 6-12 hour then you should contact our support only. There are lots of pockets and due to GPRS network capacity device might show offine. 10-60 mins offline is not an issue from our end, requesting not to panic and wait for some time to recover.
This is also a limitation of GPS Tracking solution. In some cases when vehicle is parked and GPS signal is weak vehicle might show moving even while parked as GPS signal fluctuates like GSM network. In this case you have to check ignition status to verify vehicle status.
We cannot ensure 100% accurate mileage reports as lots of factors are related to mileage. Mileage reports might vary upto (+-)5-15% in some cases. This is also a technical limitation for this industry
In some cases some alert events might be missed due to server capacity and congestion in our server. Most of them might be with ignition on off alerts as its the most triggered alerts in our system.
Real time push alerts is a paid service and in some cases we cannot ensure real time push alerts due to server capacity or congestion and other factors which might lead to delay push alerts or in some cases no push alerts. We will always try to ensure this service but can’t guarantee always.
You might see straight lines in playback reports when 1st vehicles starts in the morning. GPS signal takes up to 3-5 minutes in some cases to activate after vehicle starts moving. So you might see straight lines after long parking. But if this shows in all trips then please contact directly with our support engineer at 09606667788
Onsite Support Request :Service Appointment Request (Only for Existing Customers)
There are many questions about Easytrax. The most popular of them (yes popular, because this is the maximum number of times we have to answer) is the question, what is the service charge?
Before that we need to know why the service charge?
This service has many components. There is a little need to go in and see if there is any idea
- Server costs
- Map costs (Google Map is not free)
- Limited cost
- Software development and maintenance costs
- Future service costs of new extensions
- Installation and repair costs (home / office installation or service point arrangement)
- Company overhead (without which we will not be able to access your service)
Only by looking at these costs will you realize that these costs are reasonable for this service. Point 6 or repair costs are the highest cost for a customer’s vehicle problem. For a new car it takes about once every 4 to 6 months, but the old car usually takes about 6 months, and the cost of repairing it on an average is around Tk 2000.